Purchase Policy
CALGARY CENTRE FOR PERFORMING ARTS
(Operating under the name EPCOR CENTRE for the Performing Arts)
PURCHASE POLICY
Ticket Limits and Availability
Please adhere to published ticket limits. Persons who exceed the
ticket limit are subject to having any or all of their orders and
tickets cancelled without notice by EPCOR CENTRE for the Performing
Arts. This includes orders associated with the same name, email address,
billing address, credit card number or other information.
Our
event provider clients decide at their sole discretion which of their
tickets are made available for public sale. The tickets we sell belong
to our clients and typically represent only a portion of (and sometimes
substantially less than) the total venue seating capacity. On occasion,
additional tickets may be released by the event provider as late as the
event date.
Tickets may not be available in all price levels and
sections.
Ticket
Delivery and Pick-up Specifications
The tickets are
shipped to your billing address only. If you do not receive your tickets
one week prior to the event please contact the EPCOR CENTRE Box Office
at 403-294-9494.
The tickets can only be picked up at the box
office by the credit card holder with the valid credit card used to make
the purchase in addition to government issued photo identification. The
tickets can be picked up at the EPCOR CENTRE Box Office at 225 – 8
Avenue SE, Calgary, AB T2G 0K8 or the night of the event at the event
venue box office one hour prior to the event start time. To avoid line
ups we recommend arriving at the venue box office no later than 45
minutes prior to event start time.
Refunds & Exchanges
Due
to EPCOR CENTRE for the Performing Arts policies established by our
clients/event providers (including venues, teams and promoters), will
not issue an exchange or refund for a ticket after it has been
purchased. EPCOR CENTRE for the Performing Arts also will not issue a
refund for a lost, stolen, damaged or destroyed ticket (or credit card
in the case of a paperless ticket) or for a ticket claimed to be
"undelivered".
Information
Verification and Usage
All orders are subject to
credit card approval and billing address verification. Please adhere to
published ticket limits. Persons who exceed the ticket limit may have
any or all of their orders and tickets cancelled without notice by EPCOR
CENTRE for the Performing Arts. This includes orders associated with
the same name, e-mail address, billing address, credit card number or
other information. After your order is processed, please contact our box
office at 403-294-9494 if you have any questions regarding your order.
By
ordering or purchasing a ticket to this event, you are consenting to
the EPCOR CENTRE for the Performing Arts sharing your email address and
other information with those involved in this event (e.g., venues,
teams, artists' representatives and fan clubs, promoters and leagues)
for Customer Service purposes. You may choose to have those involved in
this event use your information to contact you by email or other means
to send you marketing or other messages or use or disclose your
information in other ways. Please contact them directly to learn about
their policies. By ordering a ticket to this event you agree with EPCOR
CENTRE for the Performing Arts sending you occasional promotional emails
unless you elect otherwise in your EPCOR CENTRE Account.
Event Cancellations
In
the event that an event is cancelled, patrons who have purchased
tickets can receive a refund by contacting the point of purchase by
phone or in person. The EPCOR CENTRE Box Office can only issue refunds
to ticket holders who have purchased their tickets through the EPCOR
CENTRE Box Office.