Purchase Policy

CALGARY CENTRE FOR PERFORMING ARTS
(Operating under the name EPCOR CENTRE for the Performing Arts)
PURCHASE POLICY


Ticket Limits and Availability


Please adhere to published ticket limits. Persons who exceed the ticket limit are subject to having any or all of their orders and tickets cancelled without notice by EPCOR CENTRE for the Performing Arts. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Our event provider clients decide at their sole discretion which of their tickets are made available for public sale. The tickets we sell belong to our clients and typically represent only a portion of (and sometimes substantially less than) the total venue seating capacity. On occasion, additional tickets may be released by the event provider as late as the event date.

Tickets may not be available in all price levels and sections.


Ticket Delivery and Pick-up Specifications

The tickets are shipped to your billing address only. If you do not receive your tickets one week prior to the event please contact the EPCOR CENTRE Box Office at 403-294-9494.

The tickets can only be picked up at the box office by the credit card holder with the valid credit card used to make the purchase in addition to government issued photo identification. The tickets can be picked up at the EPCOR CENTRE Box Office at 225 – 8 Avenue SE, Calgary, AB T2G 0K8 or the night of the event at the event venue box office one hour prior to the event start time. To avoid line ups we recommend arriving at the venue box office no later than 45 minutes prior to event start time.
 

Refunds & Exchanges

Due to EPCOR CENTRE for the Performing Arts policies established by our clients/event providers (including venues, teams and promoters), will not issue an exchange or refund for a ticket after it has been purchased. EPCOR CENTRE for the Performing Arts also will not issue a refund for a lost, stolen, damaged or destroyed ticket (or credit card in the case of a paperless ticket) or for a ticket claimed to be "undelivered".


Information Verification and Usage

All orders are subject to credit card approval and billing address verification. Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by EPCOR CENTRE for the Performing Arts. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. After your order is processed, please contact our box office at 403-294-9494 if you have any questions regarding your order.

By ordering or purchasing a ticket to this event, you are consenting to the EPCOR CENTRE for the Performing Arts sharing your email address and other information with those involved in this event (e.g., venues, teams, artists' representatives and fan clubs, promoters and leagues) for Customer Service purposes. You may choose to have those involved in this event use your information to contact you by email or other means to send you marketing or other messages or use or disclose your information in other ways. Please contact them directly to learn about their policies. By ordering a ticket to this event you agree with EPCOR CENTRE for the Performing Arts sending you occasional promotional emails unless you elect otherwise in your EPCOR CENTRE Account.


Event Cancellations

In the event that an event is cancelled, patrons who have purchased tickets can receive a refund by contacting the point of purchase by phone or in person. The EPCOR CENTRE Box Office can only issue refunds to ticket holders who have purchased their tickets through the EPCOR CENTRE Box Office.